SHOPUNCH is a DIY E-Commerce platform. It just takes 5 minutes to open an online store, and it is equipped with easy-to-use ERP management tools for monitoring, managing and following-up all the data in one platform.

SHOPUNCH’s platform is suitable for any devices and ensures that merchants can conveniently access their websites without creating a separate mobile web platform.

SHOPUNCH offers a 14-day free trial for all merchants. After 14 days, you can choose either monthly or yearly subscription for your selected plans. We offer 2 plans for you to choose depending on your respective needs. For more information, please refer to our packages & pricing page.

You can easily add a shop logo and favicon. The shop logo will be shown on every page of your site and the favicon will be located at the top of your browser tab.

If product is the heart, then web pages would be the limbs, the most flexible and functional parts of your online store. These web pages should contain all the vital-functional information that will help result in a sale. You should be able to create pages from the company “About Us” page to your most important homepage in a breeze, and change any information without programming work.

SHOPUNCH will provide more marketing tools now and in future to help promote your shops, boost traffic and attract visitors. Let our marketing professionals guide you through the marketing puzzle. Whether you are new or experienced Facebook marketer, we can help you.

Sure. You can create new orders and calculate taxes from the Orders page of your SHOPUNCH admin.

After ordering, customers will promptly receive an order confirmation via e-mail. Shop owner can check the order details by system.

If you have a large number of orders, you will need to know how to sort them to make the order list easier to search and manage. You can search orders by order number.

From your SHOPUNCH admin, you can use filters to select orders (e.g. new order/completed order/cancelled order) you want to display.

You might need to cancel an order if you need to give a refund, or if a customer changes his mind about an order before you have captured payment for it. You can give the customer a full or a partial refund for a whole order, or give a refund for some parts of an order.

The regions and countries that you ship to are known as shipping zones. Each shipping zone includes shipping rates and methods that apply to customers’  addresses within the zone.

Shipping options support shipping calculations and destination.

You can offer multiple delivery options, namely local couriers, self pick-up, free shipping, meetup, or even weight-based options.

After picking the suitable logistics option, you can set the delivery fee and name of the delivery option.

Weight-based shipping is a simple and flexible shipping method mainly focused on   taking order weight to (but not limited to) calculate shipping cost.

When a customer checks out, he can choose to pay for the order using any of the methods that you have enabled in the Payments Setting area. You can enable a variety of payment methods using SHOPUNCH.

There are multiple payment integrations for SHOPUNCH merchants to choose from:

1. Bank Transfer Payment Option
2. Cash on Delivery
3. Custom Payment Option

There are also several ways for customers to pay online without using a credit card, like PayPal, Stripe (Apple Pay / Android Pay) and Asiapay (AliPay / Wechat Pay / UnionPay). Merchants can even decide whether they would like to charge for payment fees. If any related details are required, please enquire with our sales team.

PayPal is one of SHOPUNCH’s default payment providers. As soon as you open an online shop, you’re given a PayPal Express Checkout account with the email you used to sign up for your shop. Before you can collect payments for orders made with PayPal, you will need to set up your PayPal account.

If you already have a PayPal account with that email address, you will receive payments from orders made with PayPal. If you don’t, then you can add your email address to an existing PayPal account or sign up for a new PayPal business account with the same email address you used to set up your online shop.

Refunds / exchanges should be arranged by the respective merchant and customer. Suggested methods of refund would be Paypal, bank transfer, and credit card transfer.

You do not need to apply a Paypal business account, but you may upgrade your account into personal premier account, then you can use Paypal Express to receive payments.

Stripe is an American technology company, which allows both private individuals and businesses to accept payments over the Internet.

Stripe is currently open for US and Hong Kong merchants only. Please make sure your shop country is based in US/HK, shop currency is USD/HKD.

After setting up Stripe in SHOPUNCH, your customers will be able to pay on the checkout page in your shop directly, without redirecting to another payment page.

3.4% +HK$2.35 per successful card charge.

The price is the same for all major cards. There is no additional fee for international cards, failed charges, or refunds.

For more details, please visit: https://stripe.com/hk/pricing

VISA/MASTERCARD

The theme is the skin, which determines the general feel and aesthetics, of your shop. You are encouraged to pick one that fits your industry and branding. Merchants can select from 3 different eshop themes with SHOPUNCH; as for merchants with SHOPUNCH Pro, you can select from SHOPUNCH’s wide variety of 10 different eshop themes. There will definitely be a suitable theme for your online shop!

Before you can publish a theme for your online shop, you must install a theme and preview it in your eshop.

The file size of your product images should be smaller than 50MB to upload to SHOPUNCH. Higher resolution and same size photos would look more professional, we suggest that you to use the same width to height ratio for all images.

With SHOPUNCH’s effective features, you can easily showcase your wonderful product offerings, and upload your brands and categories images.

Product attributes aid you define extra product data, such as size and color. You can upload a different photo for each variation and add size terms.

Inventory tracking can help you avoid selling products that have run out of stock, or let you know when you need to order or make more of your product. You can set up inventory tracking, view your inventory, and adjust your inventory counts in the Inventory area of SHOPUNCH.

You can create different promotional campaigns with Discount incentives to maximize sales and profits.

Merchants are welcome to create different discount combinations as below:

1. Take discount% off or discount amount off for All Orders.
2. Take discount% off or discount amount off with Minimum Total Order Purchase

With Advanced settings, different promotional campaigns can be created as below:

1. Limit the Promotion Period
2. Limit the number of times a Promotion / Coupon can be used

If you want more detailed analytics of the shop, CSV Export for Microsoft Excel Management and Google Analytics are supported.

You can manually create a brand new user and add the user to your shop. Then, send the new user an email about customer account.

You can edit your account profile or change your password in My Account.

The number of staff accounts available is determined by your SHOPUNCH pricing plan:

SHOPUNCH Pro supports multiple staff accounts, but SHOPUNCH only supports one staff account.

You can manage your purchasing domain or existing domain by checking the expiry date and extending the domain.

At SHOPUNCH, you can enter your desired domain name, both name and relevant domain ending (including .com/.net/.co/.ph/.hk/.tw). With simply a click, SHOPUNCH will apply for the domain name and connect it to your online store.